Terms of Service

Terms of Service for Frost Buddy

Agreement to Terms

By browsing Frost Buddy or placing an order through frostttbuddy.com, you are agreeing to these Terms of Service. If you do not agree with any part of these terms, please refrain from using our website or services.

Order Process and Acceptance

Every order submitted at Frost Buddy is treated as an offer to purchase. We reserve the right to decline or cancel orders under the following circumstances:

Items are out of stock
Pricing errors exist
Suspected fraudulent activity

If we cancel your order after payment, any charges will be fully refunded. Please note that order confirmation emails do not constitute final acceptance; your order is only accepted once it has shipped.

Pricing and Availability

Prices on Frost Buddy are subject to change without notice. Availability is not guaranteed until your order is accepted and shipped. Limited-edition products and new arrivals, including exclusive drinkware, accessories, and related items, may sell out quickly.

If an item you ordered becomes unavailable, Frost Buddy will contact you to offer these options:

Wait for the product to be restocked
Select a comparable substitute product
Cancel the order and receive a full refund

Warranty for Drinkware

All Frost Buddy drinkware products are covered by a 1-year limited warranty that protects against manufacturing defects, including lid failure, seal leaks, or loss of insulation under normal use.

This warranty excludes coverage for:

Normal wear and tear
Cosmetic scratches or dents from accidental drops
Damage caused by improper use, such as exposure to stoves or microwaves
Damage resulting from improper washing or care

To file a warranty claim, you must provide your original receipt or order number. Claims are fulfilled by providing a replacement part or product; refunds are not available under this warranty.

Your Responsibilities

You are responsible for providing precise and accurate shipping and contact details. Frost Buddy is not liable for orders shipped to incorrect addresses you provide. Any expenses incurred for reshipping due to inaccurate address information may be charged to you.

Adhering to the included care instructions is essential to preserve your product's longevity and maintain warranty eligibility. Damage from improper care is not covered under the warranty.

Limitation of Liability

Frost Buddy’s maximum liability for any order is limited to the total amount you paid. We disclaim responsibility for any indirect or consequential damages arising from use of our website or products, to the fullest extent permitted by law.