Return & Refund Policy

Return Eligibility and Timeframe

At Frost Buddy, you are eligible to request a return within 30 days after receiving your order. To qualify for a return, items must be:

Unused
In their original condition
Returned with original packaging, whenever possible

Returns submitted after the 30-day return window are not eligible for refunds or exchanges.

How to Request a Return

To begin the return process, please contact Frost Buddy at aram3399@ipusku.com. Include your order number, the item you wish to return, and the reason for the return.

Wait for our return instructions before sending your item to ensure proper processing.

Returns of Damaged, Defective, or Incorrect Items

If your product arrives damaged, defective, or not as ordered, notify Frost Buddy promptly by emailing aram3399@ipusku.com with photos and your order details.

We will review your case and provide solutions, including instructions and a prepaid return shipping label if applicable.

Return Shipping Responsibilities

If you return an item due to damage, defect, incorrect product, or if it did not meet your expectations, Frost Buddy will provide a prepaid return shipping label.
For returns due to other reasons, customers are responsible for covering return shipping costs.

Refund Processing

Upon receiving and inspecting the returned item to confirm it meets our return requirements, Frost Buddy will approve your refund.

Refunds are processed to your original payment method within 5-10 business days. Please note that your bank or payment provider may need additional time to finalize the refund posting.

Order Cancellation

You may request to cancel your order within 24 hours of placing it. After this 24-hour window, cancellation is no longer possible if your order has already been processed or shipped.

Exchanges and Modifications

Frost Buddy does not offer direct product exchanges. To modify your order, please return the unwanted item following our return instructions and place a new order for the desired product.