Shipping Policy

Order Processing at Frost Buddy

Frost Buddy processes all orders within 1-3 business days, excluding weekends and holidays. Orders placed during weekends or holidays will begin processing on the next business day. After processing, your order is handed over to our shipping carrier promptly to start delivery.

Shipping Costs and Free Shipping Eligibility

For shipments within the United States, Frost Buddy offers free shipping on orders with a total amount over $70. Orders totaling less than $70 will incur shipping fees, which are automatically calculated and displayed at checkout before you complete your purchase.

Estimated Delivery Timeline

Once your order ships, expect delivery within 3-7 business days. Delivery times depend on your location and the shipping method you select during checkout.

Tracking Your Shipment

When your shipping label is created, Frost Buddy will send you an email containing your tracking number. If the carrier’s tracking status shows your package as delivered but you have not received it, please allow an additional one to two days, as early scanning by carriers can occur.

Address Accuracy and Returned Packages

Please verify that your shipping address is complete and accurate when placing your order. If your package is returned to Frost Buddy due to an incorrect or incomplete address, we can resend it to you. Please note that reshipping will require payment of additional shipping fees.

Lost Package Procedures

If the carrier confirms that your package is lost, Frost Buddy will collaborate with you to offer either a replacement product or a refund according to your preference.

Contacting Frost Buddy

For any shipping-related inquiries or support, please reach out to Frost Buddy through our Contact page or directly via email at smp4palembang@raveqxon.space.